Privacy Policy

  1. Introduction
    At Hatzalah of Jersey Shore, we are committed to safeguarding your privacy and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your information and your rights regarding your personal data.

  2. Information Collection and Use
    We collect personal information, including but not limited to your name, contact details, and medical information, to provide you with the best possible care and experience. The information is used solely for:
    - Delivering services
    - Managing your account or records
    - Communicating with you regarding your service needs
    We do not sell or share your personal information with third parties for marketing purposes. Your data is treated with the utmost confidentiality and is only shared when necessary for operational or legal reasons.

  3. Mobile Information and Text Messaging
    If you provide your mobile number, we may use it to send you SMS messages about your appointments, services, or other relevant information. However, no mobile information, including your phone number or text messaging consent, will be shared with any third parties or affiliates for marketing or promotional purposes. We respect your privacy and ensure that your mobile information remains protected.

  4. Opting Out of Marketing and Promotional Communications
    You have the right to opt out of receiving marketing and promotional communications from us at any time. To unsubscribe from SMS messages, simply reply "STOP" or "UNSUBSCRIBE" to any SMS message we send you. You can also opt out by contacting us through the contact form available on our website.

    Please note that opting out of marketing communications will not stop us from sending service-related messages necessary for the administration and use of your account, responding to service requests, or for other non-marketing purposes.

  5. Data Security
    We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

  6. Your Rights
    You have the right to:
    - Access, correct, or update your personal information at any time
    - Request the deletion of your personal information, subject to legal and operational limitations
    - Object to the processing of your personal information in certain circumstances

    If you wish to exercise any of these rights, please contact us through the contact details provided in this policy.

  7. Changes to this Privacy Policy
    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we will notify you of any significant changes by email or other means as necessary.

  8. Contact Us
    If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us via our website or email us at ems@hatzalahems.com.

Privacy Policy

Hatzalah Emergency Medical Services of the Jersey Shore

Effective Date: June 8, 2026  ·  Last Updated: June 8, 2026

Our Commitment: Hatzalah Emergency Medical Services of the Jersey Shore ("Hatzalah," "we," "us," or "our") is committed to protecting the privacy of everyone who uses our mobile application. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By creating an account and using the App, you agree to the practices described in this Policy.

  1. Information We Collect

When you register for an account or use the App, we may collect the following categories of personal information:

  • Identity Information: Full name

  • Contact Information: Email address and phone number

  • Account Credentials: Username and encrypted password

  • Volunteer / Member Information: Hatzalah member ID or certification details (if applicable)

  • Usage Data: App interaction logs, device type, operating system version, and crash reports

  • Communications: Messages or feedback you send to us through the App

We do not collect your precise or approximate device location through this App.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

  • Creating and managing your account

  • Authenticating your identity when you log in

  • Coordinating emergency medical response operations

  • Sending critical operational alerts and notifications

  • Communicating with you about your account or the App

  • Improving App performance, reliability, and security

  • Complying with applicable legal obligations

We do not use your information for advertising, marketing to third parties, or any commercial purpose unrelated to Hatzalah's emergency services mission.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

  • Within Hatzalah: Authorized dispatchers, coordinators, and administrators who need access to operate emergency services

  • Service Providers: Trusted third-party vendors (e.g., cloud hosting, push notifications) who process data solely on our behalf under confidentiality agreements

  • Legal Requirements: When required by law, court order, or to protect the safety of individuals

  • Emergency Situations: To the extent necessary to coordinate emergency medical care

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or legitimate operational necessity.

5.Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), secure password storage (hashing), and restricted access controls.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6.Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your account and associated data

  • Opt out of non-essential communications

To exercise any of these rights, please contact us using the information in Section 9 below.

7.Children's Privacy

This App is intended for use by authorized Hatzalah members and volunteers who are 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it.

8.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last Updated" date at the top of this page or by sending a notification through the App. Your continued use of the App after changes are posted constitutes your acceptance of the updated Policy.

9.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Organization: Hatzalah Emergency Medical Services of the Jersey Shore

Email: ems@hatzalahems.org

Phone: 732-531-4322

Website: www.hatzalahems.com